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REFUND & RETURN POLICY

All products are inspected and tested to be in a fully functional working order without defect(s), prior to the products being shipped to customers or purchased in store.

We will happily accept any return of a faulty item sold by Gel Blasters Corp within a 30 day period from date of purchase. 

To be eligible for a return, your item must be received by us in its original condition and preferably with the original packaging and in the same condition that you received it. Once the returned product has been received and inspected, we will determine if you will be eligible for a refund or exchange at your choice. 

The purchaser will be responsible for paying all return shipping costs for item(s) returned to us if not able to return the item to any of our physical stores. It is not our responsibility if the item(s) to be returned are lost, undelivered, or damaged to us during return postage. 

Non-returnable items:

  • Items without proof of purchase

  • Items with tamper proof labels damaged or removed

  • We are not notified of a product defect within 30 days of purchase

  • Items not in its original condition with all parts and accessories the item(s) came with from factory

  • Damaged, misused items, modified products, attempted modified products, missing parts

  • The item has been customized/modified/upgraded for a specific customer and is out the agreed warranty period

  • Items returned more than 35 days from purchase date

  • Change of mind

Battery and Charger

  • There is no warranty on batteries and chargers.

  • We recommend charging batteries for no more than 1-4 hours.

  • Use the appropriate charger for the type of battery being charged.

  • Turnigy batteries must be charged with the appropriate Turnigy balance charger

  • All batteries that come with the gel blaster has had a factory charge only before being sent to customers or purchased in store and will require a full charge before using in your blaster

  • Once the battery is fully charged, some charger lights will turn from flashing into a solid red or green light and this will indicate the battery is fully charged and ready to use. 

  • Recharge the battery once you notice the battery getting flat, to prevent the battery cells from being damaged we advise to stop using your blaster before the battery completely dies.

  • Do not pull on the battery wires at any time or when connecting and disconnecting to the terminals as the soldering holding the wires in place will break and the battery will no longer function.


The buyer is responsible for the regular maintenance and adjustments of their gel blaster such as emptying any loose gels from your blaster magazine when not in use for more than 24hrs. We do not take responsibility for any damages if the buyer does not check and maintain their gel blaster or accessories before each use.

 

Returns & Warranty

We unfortunately do not warrant any blasters that have had attempts to be modified, opened or repaired by anyone but our nominated blaster technician.

We have specifically marked each of our blasters with a micro dot recognition to track if the blaster you have sent back is truly from our store or not. If we see any fraudulent blasters with false claims we will not be sending that blaster back because it is not our responsibility, so please be honest with your claims.

If you do need to send back a faulty product please email us at sales@gelblasterscorp.com.au or simply visit us in any of our physical stores. 

Do not upgrade any part of your toy gel blaster as this will void any warranty, return or exchange. Upgrades refer to pulling any of the blaster apart or opening it up by undoing screws etc, changing any part, changing springs or upgrading the battery from 7.4v to an 11.v battery. All items are checked before the order is sent out. Do not fire the gel blaster with other than the recommended size Gel Balls for the Gel Blasters.